This course equips you with essential skills

to thrive in any career, even in chaotic and unpredictable environments.

This is why this course is a pre-requisite for fieldX featured micro-internships at live event. It combines a business and customer service mindset to recognize excellence in effective customer service skills and coachable qualities.

What you will learn

• The combination of a business and customer service mindset
• Effective customer service skills
• Coachable qualities and behaviors
• Essential communication terminology and skills
• Effective teamwork skills and characteristics
• A strategic mindset for decision-making
• Self-awareness and mindfulness techniques
• Situational awareness and the 10 and 5 rule
• Empathy and its positive impact on guest relations
• Problem-solving techniques and steps
• Prioritization and managing expectations for effective problem-solving
• How to translate problem-solving processes to different settings
• Results-oriented mindset and evaluation of results

This Course Includes:

• 23 interactive micro-lessons
• 1 Article
• 1 Micro-Assignment
• Digital Badge

Types of micro-internship roles

• Event Coordinator
• Brand Ambassador
• Talent Coordinator
• Social Media Content Creator
• Security
• Red Carpet Coordinator
• Production Assistant
• Box Office
• Sponsorship Activation
• Volunteer Coordinator
• Scriptwriter
• Set Designer