This course equips you with essential skills
to thrive in any career, even in chaotic and unpredictable environments.
This is why this course is a pre-requisite for fieldX featured micro-internships at live event. It combines a business and customer service mindset to recognize excellence in effective customer service skills and coachable qualities.
What you will learn
● The combination of a business and customer service mindset
● Effective customer service skills
● Coachable qualities and behaviors
● Essential communication terminology and skills
● Effective teamwork skills and characteristics
● A strategic mindset for decision-making
● Self-awareness and mindfulness techniques
● Situational awareness and the 10 and 5 rule
● Empathy and its positive impact on guest relations
● Problem-solving techniques and steps
● Prioritization and managing expectations for effective problem-solving
● How to translate problem-solving processes to different settings
● Results-oriented mindset and evaluation of results
This Course Includes:
● 23 interactive micro-lessons
● 1 Article
● 1 Micro-Assignment
● Digital Badge
Types of micro-internship roles
● Event Coordinator
● Brand Ambassador
● Talent Coordinator
●Social Media Content Creator
● Security
● Red Carpet Coordinator
● Production Assistant
● Box Office
● Sponsorship Activation
● Volunteer Coordinator
● Scriptwriter
● Set Designer
